In order to change your Shop’s name the owner of the account has to email [email protected] to request the name change.
Order Status
You’ll find an Orders section on your Shop panel. Orders will be marked as Open as they arrive. Once you fulfill an order and input tracking information the order will…
Can minors shop or sell on Spicerack?
Spicerack is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for Spicerack as either a…
Why am I being charged sales tax on my order?
Spicerack follows U.S. State marketplace facilitator laws where we will automatically calculate, collect and remit sales tax on behalf of sellers located in the U.S. where an order is placed…
How to Create an Account
Welcome to Spicerack Market! We’d love to help you join our community. Registration is free. Once you have a confirmed Spicerack Market account, you’ll be able to: Add items to…
Circumventing sales on the marketplace
Shops are not allowed to try to circumvent the marketplace sales process by diverting potential or existing customers to visit any external website to complete a transaction elsewhere. These acts are grounds for shop and/or user deactivation.
Fraud & Malicious Intent
It is forbidden for any seller or user to intentionally provide misleading reviews or comments in order to maliciously interfere with their sales or listings. It is not allowed to create new user identities in order to promote or interfere with the sales or reviews of a shop or product listing by upvoting/downvoting or leaving false reviews. These acts are considered fraudulent and are grounds for shop and/or user deactivation.
Seller / Customer Communication
Sellers can use the platform messaging system to communicate regarding specific orders. The platform messaging system should not be used for mass messaging previous customers regarding promotions or other advertising uses. You may not use customer information to contact customers (except through except through the platform messaging system) or share it with any third-party. Customer email information may be viewable for sellers to use in shipments so that the delivery service can contact the customer if necessary but sellers may not use customer email information for any other purpose including but not limited to advertising, promotions or spam. Failure to comply with the Spicerack communication policy is grounds for shop and/or user deactivation.
Sales Tax
Spicerack follows US State enacted marketplace facilitator laws and will automatically calculate, charge and file sales tax to purchases made from customers in the following states: Arkansas, California, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.
If you are located in a state not mentioned above you assume responsibility for using the tax settings on your shop to collect and remit the appropriate amount of sales tax in your jurisdiction.
Spicerack can’t provide tax advice and each shop is responsible to research and follow the sales tax laws about collecting and reporting sales tax based on your location. It is recommended that you consult an accountant or other tax expert in your location to ensure you are following regulations.
Sellers Fees & Payments Policy
Sellers will link a PayPal account to their store for order payments. Upon a customer order, PayPal will deposit the payment into the sellers account minus the Platform Fees &…