Check out our tutorial video on how to set up the general product information: Product Name The product name is limited to 150 characters and part of the algorithm to…
How to create a Coupon Code
Check out our tutorial video explaining how to create a coupon code: Creating a Shop Coupon Code To get to the Coupon Code page from your Seller Dashboard, Click MARKETING…
How to set up Shop Shipping Methods
Check out this video on how to set up Shipping Methods for your shop: Shipping Methods are the parameters you set up which will determine which shipping options (if any)…
PayPal Seller Support & Dispute Resolution
PayPal offers seller support against disputes from customers in certain circumstances where seller requirements are met such as valid tracking information, having an accurate product description, etc.
Customers with order issues are encouraged to first contact the shop to try to come to a resolution but if the shop doesn’t respond to the customer within 2 business days or they cannot come to an agreeable resolution the customer can escalate the issue with PayPal customer support.
You will be notified of any created disputes and will be able to find these on your PayPal dashboard in order to provide your details to the case. You can find out more information on the PayPal Seller Protection policies here: https://www.paypal.com/us/security/seller-protection
Help with an order
The first step when having an issue with your order is to contact the shop to see if they can help resolve the issue to your satisfaction. PayPal Purchase Protection:…